Privacy Policy

Acejack is operated by Acejack LLC, a Tennessee limited liability company based in Knoxville, Tennessee. We provide managed AI services to businesses: a governed AI layer across the company, a personal assistant for each covered person, and role-specific agents wired into the tools a team already uses.

This Privacy Policy explains what information we collect, how we use it, and the choices you have. It applies to acejack.com and to the assistant services we operate for our clients and their people.

Information you provide to us:

• Contact and account details — your name, business email address, mobile phone number, company, and role.
• Setup information — the mobile number you enter and confirm on your setup page, and a PIN you choose. Your PIN is stored only as a salted, one-way hash; we cannot read it back.
• Messages and requests — the content of messages you send your assistant and the tasks you ask it to perform.

Information from services you connect: when you authorize an integration (for example email, calendar, CRM, or files), we access only the data covered by the specific permissions you approve, and only to operate your assistant. You can revoke any connection at any time.

Information collected automatically: basic log and device information (such as IP address, browser type, and timestamps) used to keep the service secure and reliable.

We use the information above to:

• Provide and operate the managed AI service for you and your organization.
• Send you assistant communications you have opted into — such as morning briefings, reminders, and replies to messages you send your assistant — by text message, voice call, or email.
• Verify sensitive actions using your PIN, and keep your account and data secure.
• Provide support, respond to requests, and improve the reliability of the service.
• Comply with legal obligations and enforce our agreements.

If you provide your mobile number and check the consent box — on our contact form at acejack.com/contact, or on your setup page during onboarding — you are giving express consent to receive the text messages described there: submission confirmations and scheduling replies from Acejack, or briefings, reminders, and replies from your Acejack AI assistant. We collect mobile numbers only directly from the individual, via those two paths; we never collect them from public or third-party sources.

Message frequency varies based on your usage. Message and data rates may apply. You can opt out at any time by replying STOP, and get help by replying HELP or emailing hello@acejack.com.

We do not sell your personal information. Mobile phone numbers and SMS/text-messaging consent are never shared with third parties or affiliates for their own marketing or promotional purposes — and no mobile information is shared with any third party for marketing under any circumstances.

We do not sell your personal information, and we do not share it for third-party marketing. We share information only in these limited ways:

• Service providers who process data on our behalf, under contract, solely to deliver the service — including Cloudflare (United States hosting and infrastructure) and Anthropic (AI model processing), along with providers for the managed connections you approve to your own apps and the actions taken through them, the voice line, meeting presence, text-message and voice delivery, and transactional email. The current list of these sub-processors is named in our Data Processing Agreement and available on request.
• Legal and safety — when required by law, or to protect the rights, safety, and security of our clients, our people, or the public.
• Business transfers — if the business is involved in a merger, acquisition, or sale of assets, subject to this Policy.

The text-messaging consent and mobile number you provide are used only to operate your assistant and are never shared with third parties for their own marketing.

AI processing runs with our model provider (Anthropic); the voice line runs the same model through our voice provider. Your data is not used to train their models. Agents draft work for you; a person stays in the loop, and we do not send messages or take consequential actions on your behalf without your approval.

Our infrastructure runs entirely on United States Cloudflare services. Data is encrypted in transit and at rest. Credentials for the tools you connect are held in a dedicated broker, scoped to the minimum permissions needed, audited, and revocable — they are never exposed to the AI model. PINs are stored only as salted hashes.

We retain your information for as long as your organization uses the service and as needed for the purposes described here or to meet legal obligations. When an engagement ends, or on request, we delete your personal information and revoke connected-account access, except where retention is required by law.

You can access, correct, export, or delete your personal information, revoke any connected integration, opt out of text messages by replying STOP, and unsubscribe from emails. To exercise any of these, contact human@acejack.com and we will respond promptly. Some requests may be directed through the organization that engaged us on your behalf.

Acejack is operated from the United States, and information is processed and stored in the United States. If you access the service from outside the United States, you consent to that processing.

The service is intended for businesses and their staff. It is not directed to, and we do not knowingly collect information from, individuals under 18.

We may update this Policy from time to time. When we do, we will revise the date at the top of the page, and material changes will be communicated through the service.

Questions about privacy? Email human@acejack.com or hello@acejack.com. Acejack LLC, Knoxville, Tennessee.